Eli Gillespie
Owner
That's just the big time suck in an agency — dealing with people who don't pay their bills, and then it's too late, and then you just spend too much time on that.
Read customer storyLate Pay Agent
Stop chasing late pays
Proactively prevent policy lapses. Adapt automates the entire outreach process with emails, texts, and calls on your behalf, and logs everything in your management system.
1st outreach
Jun 26
2nd outreach
Jun 29
Hand off
Jul 1
Due date
Jul 3
Increase retention
Up to 93% policies saved before they lapse.
Minimize E&O exposure
All your customers get consistent and reliable payment reminders, based on your guidelines.
Free up your team's time
Get back 1+ hours a day to focus on higher-value work.
You only pay
Your customer pays
The outreach stops when the carrier marks the account as paid.
Your customer doesn't pay
Adapt creates a task for you.
Get set up in
Connect your mailbox and phone number
Customize your preferences
Kathryn Flowers-Barnes
Account Representative
My very first training on late pays was to come in every day and log into every single carrier we have on the personal lines side, pulling the documents, going into AMS, creating an activity, setting the suspense, then sending that first notice of cancellation. Adapt literally cut my time doing NOCs in half instantly. It just took away the most ridiculous part of the entire process.
Read customer story
Elaine Giuliani
Director of Personal Lines
Initially we were looking for a catch-all for cancellations, where we felt like tracking of cancellations was being missed. It then evolved into, wait a minute, there's so much more you can do. Teaching how to do what we previously did was time consuming and onerous. Now it's a smoother process that we can transition more easily to new future employees.
Read customer storyLindsey Daniel
Platinum Risk Solutions Group
All the emails go straight to my email, so I can see them and keep up with it — make sure it's being paid, or that I don't have to reach out. And I haven't had to, so that's good.
Read customer storyFAQs
Late Pay Agent works on all carriers Adapt supports. Please see our Carrier Coverage guide for a full list.
Adapt sends more tailored emails with a higher conversion rate than a marketing automation drip. When a payment is recorded from the carrier portal, the outreach automatically stops - no one on your team has to check the carrier site or manually pause the sequence.
Late Pay Agent is currently available via email, text and phone call. We reach out to the customers using whichever channels your agency has enabled. We honor the contact and consent preferences you've set.
You only pay when your customer pays. You are charged if we handle outreach on a pending cancellation and the payment comes in. You aren't charged if your customer pays before our first outreach, or if the policy cancels anyway.